We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!

Position Summary:

As a Service Dispatch Administrator, you are part of a team that is the critical backbone to the success of the National Call Centre department. You assist technicians and customers with obtaining purchase orders and auditing invoices for discrepancies.  You will move service work orders through to closing and obtain missing information to accurately bill customers.

The ideal candidate is highly organized and can manage high volumes of data entries and incoming calls. You will need to be responsive with a strong sense of urgency, and have a high level of speed and attention to detail to audit technical quotations, maintain data integrity within business systems, and manage order entry processes. You must be a clear and efficient communicator to handle both customer and technicians’ requests. Your customer care attitude will be the key to your success.

If you are customer service focused, have a strong multi-tasking ability and are able to thrive under pressure while being able to prioritize effectively, then this position is worth checking out.  

How You’ll Make an Impact

You will serve to be a direct influence in bringing customer satisfaction, customer loyalty and departmental profits.

• Receive incoming customer calls and input customer requests to be dealt with by service dispatch coordinators
• Post technician work orders
• Manage the open work order email inbox and reply to internal emails in a timely manner
• Request modifications, changes, and additions to customer equipment
• Receive purchase orders and close completed work orders
• Liaise with road service technicians to coordinate service calls, post lost time, and provide additional information as needed to support them in their service call duties

What You’ll Bring to the Table

• Previous experience working in a call center, or being on the phone regularly

• Excellent written/verbal communication skills, you are a confident communicator
• Strong work ethic, ability to adapt to rapidly changing environments and a professional attitude
• Good organizational and time management skills
• Ability to multi-task effectively
• Strong sense of urgency
• Polished customer service skills and an ability to deal with people sensitively and professionally
• Strong attention to detail
• Being able to work in a team and independently

Why You’ll love it here

• We offer a competitive salary, incentive program, and an excellent benefits package
• We trust and support you - take ownership of your work and push your ideas from inception to execution
• We want to see you grow - we support your career progression and provide learning and development opportunities

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

About Johnston Equipment:

Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.

We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us…. Make a difference!