At Johnston Equipment, we believe attitude is everything. Join a collaborative and dynamic team where your experience in credit and collections directly contributes to maximizing cash flow and minimizing risk — all while delivering exceptional customer service.
Why Join Us?
- Over 65 years of industry leadership in material handling
- Competitive compensation and benefits
- Emphasis on work/life balance
- Professional development opportunities in a critical industry
About the Role:
As the Credit and Collections Coordinator, you’ll leverage your interpersonal and analytical skills to support timely collections, accurate account management, and positive customer relationships. You'll act as a key liaison between our internal teams and customers, ensuring prompt resolutions to inquiries and disputes.
Key Responsibilities:
- Perform daily collection calls within assigned accounts
- Review delinquent accounts and initiate follow-up actions
- Investigate and resolve invoicing issues and misapplied payments
- Monitor accounts for late or missed payments and escalate risks as needed
- Reconcile and update customer accounts
- Collaborate with A/R team and management to streamline processes and improve cash receipts
- Ensure weekly and monthly collection targets are met
- Document all collection activities and customer communications in detail
- Respond promptly to customer inquiries and coordinate dispute resolution
Your Impact:
By ensuring payments are collected promptly and professionally, you directly contribute to operational efficiency, cash flow health, and customer satisfaction.
What You Bring:
- Detail-oriented approach with strong prioritization and organizational skills
- Excellent communication and problem-solving abilities
- Strong customer service mindset and ability to work in a fast-paced environment
- Experience with credit/collections, account reconciliation, and billing systems
If you're looking to grow in a supportive, innovative, and forward-moving organization, we’d love to hear from you. Apply now to make a meaningful impact with Johnston Equipment.
Why Choose Johnston
Johnston Equipment prides itself on providing its employees a rewarding and fulfilling career. We strive to create an inclusive, supportive environment while providing opportunities for advancement, competitive salaries, incentive programs and an excellent benefits package. When you join Johnston you are joining a team of outstanding individuals.
With 13 strategically located offices and more than 1,200 employees nationally, we are proud to be the leader within the Canadian material handling industry. The key to our success is an understanding that an effortless customer experience is the only acceptable outcome of each and every transaction.