Credit and Collections Coordinator - Bilingual

At Johnston Equipment, we believe attitude is everything. Join a collaborative and dynamic team where your experience in credit and collections directly contributes to maximizing cash flow and minimizing risk — all while delivering exceptional customer service.

Why Join Us?

• Over 65 years of industry leadership in material handling
• Competitive compensation and benefits
• Emphasis on work/life balance
• Professional development opportunities in a critical industry

About the Role:
As the Credit and Collections Coordinator, you’ll leverage your interpersonal and analytical skills to support timely collections, accurate account management, and positive customer relationships. You'll act as a key liaison between our internal teams and customers, ensuring prompt resolutions to inquiries and disputes.

Key Responsibilities:

• Perform daily collection calls within assigned accounts
• Review delinquent accounts and initiate follow-up actions
• Investigate and resolve invoicing issues and misapplied payments
• Monitor accounts for late or missed payments and escalate risks as needed
• Reconcile and update customer accounts
• Collaborate with A/R team and management to streamline processes and improve cash receipts
• Ensure weekly and monthly collection targets are met
• Document all collection activities and customer communications in detail
• Respond promptly to customer inquiries and coordinate dispute resolution

Your Impact:
By ensuring payments are collected promptly and professionally, you directly contribute to operational efficiency, cash flow health, and customer satisfaction.

What You Bring:

• Detail-oriented approach with strong prioritization and organizational skills
• Excellent communication and problem-solving abilities
• Strong customer service mindset and ability to work in a fast-paced environment
• Experience with credit/collections, account reconciliation, and billing systems

If you're looking to grow in a supportive, innovative, and forward-moving organization, we’d love to hear from you. Apply now to make a meaningful impact with Johnston Equipment.