Department:
Administration
Date Posted:
6/15/2026
Location:
Edmonton, Alberta, CA
Reference No.:
2026-9533
Position Type:
Permanent Full Time
Description:
We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today!
Position Summary:
The service manager will lead, support and develop a large team of highly skilled technicians that work in the field to achieve employee, department and customer goals and objectives. Equally important they will strive to build meaningful relationships with their customers to add value and insight to their current and future service needs.
How You’ll Make an Impact
You will manage the day to day activities of the designated zone, including road service technicians, support personnel, customer service and work orders with the following responsibilities:
- Work with technicians to achieve monthly/annual objectives
- Ensure compliance with policies, train and develop technicians and participate in health & safety initiatives
- Ensure technicians are well equipped with proper equipment prior to service calls through the maintenance of service vans & tools
- Monitor attendance of staff and accounting of hours/posting of work orders
- Contact or meet with customers to review new business, address any concerns and technical issues
- Complete site visits to customer locations
- Analyze customer satisfaction levels and build rapport with customers
- Resolve concerns/disputes
- Conduct annual performance evaluations one to one with subordinates
- Maintain employee training records
- Create and track various operational reports for the zone
- Monitor performance and KPIs
- Assist in preparation of business plans and annual budgets for service operations
- Attend and participate in various strategy, team, management, and health & safety meetings.
- Forecast replacement or growth projections of technician headcount and set budgets based on financial data, market and business analysis
What You’ll Bring to the Table
- A minimum of 5 years’ experience within the service industry
- College or university education is required
- Experience managing and leading a team
- Strong interpersonal and communication skills
- Customer service oriented
- Strong analytical and problem solving skills
- Ability to be flexible and work in a fast paced and changing environment
- Possess a valid driver’s license
- We offer a competitive salary, incentive program, and an excellent benefits package
- We trust and support you - take ownership of your work and push your ideas from inception to execution
- We want to see you grow - we support your career progression and provide learning and development opportunities
While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.
About Johnston Equipment:
Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.
We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us…. Make a difference!
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