Description:

We are a customer-focused provider of material handling, storage, and automation systems—and we take pride in knowing that our work helps improve our customers’ productivity. We’re looking for self-driven, customer-oriented individuals to join our team and make a difference. If this sounds like you, join Johnston Equipment today!

Position Summary:

The Service Dispatch Coordinator  is responsible for coordinating and dispatching Road Service technicians to customer sites, while maintaining the accuracy of information in our internal systems. Working within a defined territory, this role collaborates with internal and external clients to ensure work orders are processed efficiently including updating JDE until the work order is fully closed (billed). The dispatcher identifies obstacles and resolves issues that could impact on the completion of work orders, billing, and ultimately customer satisfaction. The quality of work in this role directly affects customer loyalty and service profitability.

How You Make a Difference:

• Handle incoming customer service calls
• Schedule and coordinate service calls as they are received
• Dispatch technicians quickly and efficiently
• Plan and forecast technician workload up to five days in advance
• Pre-plan and dispatch all work orders related to maintenance schedules before the due date
• Coordinate with other departments regarding new equipment, deliveries, and rentals
• Take incoming calls from technicians
• Manage incoming service request emails
• Provide technician pager call lists
• Post work orders as needed
• Handle calls, complaints, and inquiries in a professional manner
• Scan and rename work orders for internal systems
• Administer service requests, ServPost entries, and incoming work order emails
• Perform other related tasks and projects as required

What You Bring:

• Highly organized with strong attention to detail and follow-through
• Strong verbal and written communication skills
• Professionalism and a positive attitude
• Effective time management skills
• A collaborative mindset and ability to multitask

Why You’ll Love Working Here:

• Competitive salary, performance bonus program, and excellent benefits package
• Trust and support to take ownership of your work—from idea to execution
• Career development opportunities and ongoing learning support

While we appreciate all the applications we receive, we advise that only candidates under consideration will be contacted.

G.N. Johnston Equipment is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

About Johnston Equipment:

Johnston Equipment provides material handling equipment to move products in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.

We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us…. Make a difference!

wards.